Shipping policy
Thank You for Shopping with Les Georgettes
We are committed to preparing and shipping your order as efficiently as possible. Please review our shipping policy before completing your purchase.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or dispatched on weekends or public holidays.
- During promotional events or periods of high order volume, processing times may be slightly extended.
2. Estimated Delivery Times
Standard Shipping
- Processing Time: 1–3 Business Days
- Estimated Delivery:
- France: 15–20 Business Days
- Europe: 15–20 Business Days
Delivery estimates may vary depending on customs clearance, carrier operations, weather conditions, and other external factors.
3. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Tracking information may take up to 72 hours to become available.
4. Customs & Import Charges
For destinations outside the European Union, customs duties, import taxes, or local fees may apply according to local regulations. Any applicable charges are the responsibility of the customer.
5. Delivery Delays
Occasional delays may occur due to carrier issues, customs inspections, severe weather, public holidays, or other unforeseen events. We appreciate your understanding should such delays arise.
6. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate when placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information.
7. Lost or Damaged Parcels
If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.
8. Shipping Restrictions
At this time, we do not deliver to:
- APO/FPO military addresses
- P.O. Box addresses
- Locations where courier services are unavailable or restricted