Return policy

At Les Georgettes, we want you to enjoy your purchase with confidence. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn;
  • Be returned in its original condition;
  • Be returned in its original packaging whenever possible;
  • Include all accessories and accompanying materials;
  • Be accompanied by proof of purchase.

Please do not send returned products directly to the manufacturer.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards;
  • Personalized or custom-made products;
  • Products identified as non-returnable where permitted by law;
  • Items showing signs of wear, misuse, or damage caused after delivery.

Partial Refunds

A partial refund may be granted if:

  • The returned item is not in its original condition;
  • Parts or accessories are missing;
  • The product has been damaged for reasons unrelated to us;
  • The return does not fully comply with this policy.

Refunds

After your return has been received and inspected, we will notify you by email regarding the approval of your refund.

If approved, the refund will be issued to your original payment method. Depending on your payment provider, refunds are typically completed within 5–14 business days.

Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account again;
  • Contact your credit card provider;
  • Contact your bank, as processing times may vary.

Promotional Purchases

Products purchased during seasonal events, promotional campaigns, or special offers remain eligible for return in accordance with applicable consumer protection laws.

Discounted pricing does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The incorrect item was delivered;
  • The item arrived damaged;
  • The product has a verified manufacturing defect.

Shipping charges paid during the original order are generally non-refundable unless otherwise required by applicable law.

Return Conditions

For a full refund:

  • The return request must be made within 14 days of delivery;
  • The product must be unused and in its original condition;
  • Original packaging should be retained whenever possible.

Returns that do not meet these conditions may be refused or may qualify only for a partial refund.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes your statutory rights under applicable consumer protection laws.